warranty claim
enjoy the ride
The Warranty is only valid in the country of original purchase, and for new products purchased from an authorised retailer or distributor.
Proof of purchase is required to make a warranty claim and the warranty is only extended to the original purchaser.
For information regarding Joolz Warranty period follow this link.
Warranty does not cover:
- Normal wear and tear
- Corrosion or rust
- Incorrect assembly or the installation of third party parts
- Accidental or intentional damage, abuse or neglect
- Commercial use
- Improper storage/care of the unit
A receipt from an authorised Joolz retailer is required to fullfill a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.
Demo/Display models:
Any existing issues or parts/accessories missing at the time of purchase will not be covered under warranty.