warranty claim
10-Year transferable warranty
Register your stroller
10-Year transferable warranty on all strollers
All Joolz prams sold from 2023 are eligible to register for the 10 Year Transferrable Warranty. You must register within 6 months of the purchase date following this link: Joolz Warranty Registration
With the 10-Year Transferable Warranty, other families can enjoy your stroller after you’ve grown out of it. If you sell or gift your pram within 10 years of the original purchase all the new owners need to do is register the stroller within 6 months of acquiring it - using the same registration page linked above.
Proof of purchase is required to make a warranty claim.
For information regarding Joolz Warranty period follow this link.
Warranty does not cover:
- Normal wear and tear
- Corrosion or rust
- Incorrect assembly or the installation of third party parts
- Accidental or intentional damage, abuse or neglect
- Commercial use
- Improper storage/care of the unit
A receipt from an authorised Joolz retailer is required to fullfill a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.
Demo/Display models:
Any existing issues or parts/accessories missing at the time of purchase will not be covered under warranty.