warranty claim

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The Warranty is only valid in the country of original purchase, and for new products purchased from an authorised retailer or distributor.

Proof of purchase is required to make a warranty claim and the warranty is only extended to the original purchaser.

For information regarding Joolz Warranty period follow this link. 

Warranty does not cover:
  • Normal wear and tear
  • Corrosion or rust
  • Incorrect assembly or the installation of third party parts
  • Accidental or intentional damage, abuse or neglect
  • Commercial use
  • Improper storage/care of the unit

A receipt from an authorised Joolz retailer is required to fullfill a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.

Demo/Display models:
Any existing issues or parts/accessories missing at the time of purchase will not be covered under warranty. 

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