FAQs

Frequently asked questions

  • Joolz FAQs
  • Aer+
  • Day+
  • Hub+
  • Geo²
  • Geo³

How long is the Joolz Warranty Period?

Joolz strollers and accessories come with a 2 year warranty. 


10 Year Transferrable Warranty 

Joolz strollers sold from 2023 are eligible to register for the 10 Year Transferrable Warranty. You must register within 6 months of the purchase date following this link: Joolz Warranty Registration


Lifetime Warranty
The following Joolz strollers were eligible to register for Lifetime Warranty from the following dates:

Joolz Geo² purchased from January 3rd 2018

Joolz Day³ & Joolz Hub from the 3rd of September 2018 


Find more information about Joolz extended warranty

How to wash your Joolz Stroller Fabrics

For regular, day to day, cleaning of your Joolz fabrics it is easier to spot clean with a damp cloth, or clean up spills as they occur, and then leave to dry.

Key Tips for deep cleaning your Joolz fabrics:


Refer to your manual and laundry care labels for specific washing instructions for each fabric component.

Handwashing is the safest option for washing your seat fabrics.

Use COLD water and a mild detergent (like a small amount of dish soap, or even baby shampoo)

Return the fabrics to the frame to dry (otherwise you might struggle to get them back on!)

Wash on a warm dry day to minimise drying time.

Don't try in direct sunlight - as this can cause fabrics to fade faster. 

Find more advice for cleaning your Joolz stroller

Which capsule and adapters fit my Joolz stroller?

We understand that choosing the right capsule for your stroller can sometimes be a bit confusion. 

One of the reasons it can be confusing with confirming capsule compatibility is in Australia to be advertised as compatible must have Australian safety certificates verifying that they are safe to use in combination with each individual stroller and adapter to be able to be advertised as compatible.

The guide linked below is intended to help you find the correct adapters for your stroller, as well as which capsules have been safety tested and can be recommended for your stroller. 

Joolz Capsule Compatibility Guide (with links to purchase the right adapters)


Are Joolz cots suitable for overnight sleep?

In Australia there are no mandatory safety standards for pram bassinets with regards to overnight or unsupervised sleep. We don't recommend using our pram bassinets for overnight or unsupervised sleep.


RedNose.org.au has more advice on this following this link :

https://rednose.org.au/question/is-a-pram-bassinet-as-safe-for-night-sleeping-as-a-bedside-bassinet-if-not-how-long-would-it-be

 

Can I use a Joolz seat with a baby under 6months?

Under Australian safety standards, pram/stroller seats can be approved from birth OR from 6+months, based on a number of factors that confirm a seat is safe for newborns, including but not limited to the angle of the backrest at full recline, the depth of the side walls of the seat and presence of a head barrier.

In Australia all Joolz pram seats are approved from 6+ months, but all Joolz prams either include a cot/cot fabric (eg. Day and Geo models) or have the option to purchase a cot/cocoon/capsule (Aer and Hub models)

Please note carry cots are not suitable for infants who can sit up by themselves, roll over or push themselves up on hands and so must be transitioned into the seat with the 5-point harness (This would be done at the same developmental stage you would transition out of a bassinet to a cot at home)

As the Australian distributor for Joolz we cannot make recommendations outside of Australian Safety Standards so parent discretion may need to be considered regarding your child's individual development. 

Where to find serial number on your Joolz stroller?

All Joolz strollers have the serial number and production date on a sticker on the stroller frame/chassis. Each stroller is different, so it can be a bit confusing. 

You can find a complete guide (WITH PICTURES!) for where to find the serial number on your stroller (and work out which stroller you have if you're unsure)

Where to find Joolz Serial Numbers

 

What are the differences between Joolz Aer+ and Joolz Aer?

The key updates with the Joolz Aer+ compared to the Joolz Aer include:

1. Large Sun Hood (for more sun and weather protection)

2. Better "peekaboo" window (easier to keep an eye on Baby!)

3. Repositioned shoulder harness buckle (bit easier to adjust)

4. Sturdier fabric on the seat liner (to show less wear over time)

5. Slightly deeper basket (though no significant difference)

6. Aer+ Bumper Bar folds with the Joolz Aer+ (AND the Joolz Aer!)


For more information click here

Which accessories are compatible with the Joolz Aer+ and Joolz Aer?

We've designed specific Joolz Aer and Aer+ Accessories such as the car seat adapters, bumper bar and a leg rest. You can find all accessories, as well as what Aer+ accessories will fit the original Joolz Aer (and vice versa) following this link

Is this Joolz Aer+ suitable for newborns?

The Australian model Joolz Aer+ offers a semi-reclined position approved for 6+months

How do I remove or install the seat fabric on the Joolz Aer+ buggy?

Is Life Time warranty available for the Joolz Aer+?

Where can I find the Joolz Aer+ demo videos?

Pick a link below for Stroller or Cot Demo playlist on YouTube

Joolz Aer+ Stroller*

Joolz Aer Cot

*Note: shows original Joolz Aer for demonstration purposes only. 

What are the measurements of the Joolz Aer+ seat?

UNFOLDED

LENGTH 83 cm

WIDTH 45 cm

HEIGHT 105.5 cm


FOLDED

LENGTH 53.5 cm

WIDTH 45 cm

HEIGHT 21.5 cm

Does the Joolz Aer+ have four-wheel suspension?

Yes, it comes with four-wheel suspension and lockable swivel wheels.

How much can I transport in the shopping basket of the Joolz Aer+?

The shopping basket can hold up to a maximum weight of 5kgs.

What comes in the box with the Joolz Aer+?

The Joolz Aer+ comes in a designed travel pouch and is instantly ready to use. 

To watch the video, click here

What is the height of the Joolz Aer+ handle bar?

The Joolz Aer+ handle bar has a fixed height of 105 cm.

You can find further dimensions and weights on the Joolz Aer+ product page.

Can I fold the Joolz Aer+ when the seat is reclined?

We recommend to fold the Joolz Aer+ with the seat in the upright position for a compact fold. You can also fold the lightweight stroller when the seat is reclined but it will be less compact.

How long can I use the Joolz Aer+?

The Joolz Aer+ is approved from 6 months and can be used up to a maximum weight of 22.5kgs.

Where can I find the serial number of the Joolz Aer+?

The Joolz Aer+ serial number is a combination of letters and numbers. For example AER+CH123456 and can be found on the front of the frame on the sticker underneath the bar attached to the left front wheel.

Click here
for image showing exactly where to locate this sticker.

Can I add extra storage or install my nursery bag on the Joolz Aer+?

It’s not possible to add a shopping bag or nursery bag to the chassis of the Joolz Aer+. A heavy load on the handlebar affects the stability of the lightweight stroller, this is why we do not recommend to hang any weight on the handlebar.

The cup holder or organizer can be used, but make sure to keep your hands on the handlebar at all times.

Can I use the Joolz Aer+ on all types of surfaces or only on paved roads?

You can stroll on various surfaces with your Joolz Aer+. Keep in mind this is a lightweight stroller though, it works best on hard surfaces. Riding through sand is not recommended.

Can I bring my Joolz Aer+ along as cabin luggage?

The Joolz Aer+ can be stored away in the overhead compartment without worry*. Whether travelling by bike, bus, plane* or boat, the new Joolz Aer+ helps lighten the load. The Joolz Aer+ has a compact design and can be stored in small spaces. The Joolz Aer+ comes with a travel pouch to protect your lightweight stroller while you travel.

*Luggage restrictions differ per airline. If in doubt, we recommend that you call the airline directly before traveling. Folded size of the Joolz Aer+ is 134.6x114.3x58.4 cm. Weight is 6.4 kgs.

Where can I find the Joolz Day+ demo videos?

When can I start using the Joolz Day+ seat, instead of the cot?

The cot offers more support to your babies back and neck and is suitable for newborns up to a maximum weight of 9 kg. When your baby can sit unaided it's time to switch to the seat unit, this is usually around 6 months. The seat unit can be used up to a maximum weight of 22 kg.

Where can I find the serial number of the Joolz Day+?

The Joolz Day+ serial number starts with DAY+CH and can be found at the bottom of the central chassis tube above the shopping basket.

How do I assemble the Joolz Day+ ?

How do I turn on the lights on the Joolz Day+?

To use the lights you need to buy and place 2 AAA batteries per LED light first (4 batteries in total). Open the housing with a screwdriver and release the cover of the housing by placing a coin between the 2 housing parts to separate them. This may require some force. Place the batteries as indicated and click the cover back on. Place back the screws and press the on/off button at the back of the housing to turn on the lights.


To watch the video, click here

Are batteries for the lights on my Joolz Day+ included?

No, batteries are not included. To use the lights you need to buy and place 2 AAA batteries per LED light first (4 batteries in total). 

Which batteries do I need for the lights on my Joolz Day+?

To use the lights you need to buy and place 2 AAA batteries per LED light first (4 batteries in total). Batteries are not included with the stroller.

How do I (re)place the batteries for the lights on my Joolz Day+?

Can I expand the Joolz Hub with a second seat or cot?

It's not possible to add an extra seat or cot to your Joolz Hub. We offer the Joolz footboard for a toddler to stand on though, this fits the Joolz Hub.

Which accessories are compatible with the Joolz Hub?

In addition to a matching parasol, nursery bag and sleeping bag in the colour of your Joolz Hub pushchair, we offer several other Joolz Hub accessories to complete your stroll. Click here for an overview of all our Joolz Hub accessories.

Can I fold the Joolz Hub when the seat is installed?

The Joolz Hub can be folded with the seat, both parent facing and world facing.

Click here for the video. 

Which car seats are compatible with the Joolz Hub?

With the Joolz Hub car seat adapters you can install most car seats on your Joolz Hub chassis. Click here for more information about the Joolz Hub car seat adapters and an overview of the compatible car seats or to order right away. 

When can I start using the Joolz Hub seat, instead of the cot or cocoon?

The cot and cocoon offer more support to your babies back and neck and are suitable for new-borns up to a maximum weight of 9 kg. When your baby can sit unaided it's time to switch to the seat unit, this is usually around 6 months. The seat unit can be used up to a maximum weight of 22 kg. 

Is the fabric of the Joolz Hub waterproof?

The Joolz Hub fabrics are water resistant, but not waterproof. We recommend the Joolz Hub raincover for use in wet environments.

Does the Joolz Hub+ cot fit on the Joolz Hub stroller?

Please do note that a bumper bar is not included with the Joolz Hub+ cot, and the Hub bumper bar is not compatible with the Hub+ cot. You can safely use the cot without a bumper bar, just keep in mind that it's a little more difficult to remove the cot from the chassis without this bar as you would use this to lift the cot. If you would like to order a bumper bar for the Hub+ cot we kindly advice to get in touch with our customer service team via inbox@tabc.com.au to check your options.

Is Life Time warranty available for the Joolz Hub?

Joolz offers lifetime warranty on a selection of pushchairs: the Joolz Day³, Joolz Hub & Joolz Geo². To be eligible for the lifetime warranty, all you have to do is register your Joolz pushchair on register.joolz.com within six months of purchase and keep your original proof of purchase, including a purchase date. Click here for more information about lifetime warranty.

How long can I use the Joolz Hub cot, cocoon and seat?

The cot and cocoon offer more support to your babies back and neck and are suitable for newborns up to a maximum weight of 9 kg. When your baby can sit unaided it's time to switch to the seat unit, this is usually around 6 months. The seat unit can be used up to a maximum weight of 22 kg. 

Where can I find the serial number of the Joolz Hub?

The Joolz Hub serial number starts with HCH, you can find it underneath the bar between the front wheels.

Is the Joolz Hub carry cot suitable for overnight sleeping?

The cot is not suitable for overnight sleeping, because European safety standards state to never leave your baby unattended in the stroller. The matress is safe for sleeping, as long as it is supervised. To be suitable for overnight sleeping, a cot has to comply to the standard of Cribs and Cradles (EN1130). This standard requires a minimal side height of 275 mm from the mattress, since the height of the side of the cot does not meet this we can not advise it as a qualified baby bed.

Where can I find the Joolz Hub demo video's?

All Joolz Hub Demo video's can be found here.

What is the size and weight of the Joolz Hub?

Size:

Unfolded

Length 86 - 97 cm

Width 53 cm

Height 95 - 105 cm


Folded

Length 31cm

Width 53 cm

Height 63 cm


Weight:

Pushchair with seat: 11.5kg

Which accessories are compatible with the Joolz Geo²?

In addition to a matching parasol, nursery bag and sleeping bag in the colour of your Joolz Geo² pushchair, we offer several other Joolz Geo² accessories to complete your stroll. Click here for an overview of all our Joolz Geo² accessories.

Where can I find the Joolz Geo² demo video's?

All Joolz Geo² Demo video's can be found here.

Is Life Time warranty available for the Joolz Geo²?

Joolz offers lifetime warranty on a selection of pushchairs: the Joolz Day³, Joolz Hub & Joolz Geo². To be eligible for the lifetime warranty, all you have to do is register your Joolz pushchair on register.joolz.com within six months of purchase and keep your original proof of purchase, including a purchase date. Click here for more information about lifetime warranty.

How long can I use the Joolz Geo² cot and seat?

The cot offers more support to your babies back and neck and is suitable for newborns up to a maximum weight of 9 kg. When your baby can sit unaided it's time to switch to the seat unit, this is usually around 6 months. The seat unit can be used up to a maximum weight of 22 kg. 

Which car seats are compatible with the Joolz Geo²?

With the Joolz Geo² car seat adapters you can install most car seats on your Joolz Geo² chassis. Click here for more information about the Joolz Geo² upper car seat adapters and an overview of the compatible car seats or to order right away. Click here for the lower Joolz Geo² lower car seat adapters.

When can I start using the Joolz Geo² seat unit?

The cot offers more support to your babies back and neck and is suitable for newborns up to a maximum weight of 9 kg. When your baby can sit unaided it's time to switch to the seat unit, this is usually around 6 months. The seat unit can be used up to a maximum weight of 22 kg. 

How do I assemble the Joolz Geo²?

What is the size and weight of the Joolz Geo²?

Size

unfolded

length 104,5 cm

width 61,5 cm

height 115 cm


folded

length 99 cm

width 45 cm

height 105,5 cm


Weight

Pushchair with seat: 14.3kg

Where can I find the serial number of the Joolz Geo²?

The Joolz Geo² serial number starts with GCH2, you can find it above the rear wheel.

Can I fold the Joolz Geo² when the seat is installed?

Yes, the Joolz Geo² can be folded with the seat positioned world facing. It's not possible to fold the chassis with seat when this is positioned facing towards you.

To watch the video, click here

How do you replace the Joolz Geo3 Basket?

For full instructions with images, click here


Firstly it is easier to remove and reinstall the Joolz Geo3 basket with the wheels and seat removed and the frame placed handlebar down on a surface like a table, to make it easier to access each part of the basket.

Step One - Release Velcro straps from underside of the the basket.  

Step Two - Unzip the front portion of the basket from the main basket fabric. 

Step Three - Release the Basket frame from the chassis by pressing firmly into the release button and pulling out the plastic rod.

To reassemble with a new basket repeat these steps in reverse.


Couple of tips for reassembly :

The screws to attach the front fabric piece can feel a bit stiff to get started. Apply firm pressure when re-attaching these screws. .

When attaching the strap on the underside of the basket thread the small side back into the frame before velcroing the other side. 

How do you fold the Geo3?

What's the difference between the Joolz Geo3 and Geo2?

Click here to watch the video

How do you convert the Geo3 to a double?

For full details click here


NOTE: Joolz Geo3 was re-worked mid/late 2023 with the "Duo Kit" now included in the box when purchased as a "mono". The Joolz Geo2 "Duo Kit" includes:


•  Lower Cot/Seat Adapters
•  Extra Sun Hood
•  Extra Bumper Bar


Joolz Geo3 compared to Joolz Geo/Geo2 "Expandable Set"
Please note: the Joolz Geo3 seats are not compatible with the original Geo or Geo2 or vice versa as there has been a substantial update in the way that you add a second seat to your Joolz Geo stroller.


The Joolz Geo/Geo2 upper and lower seats are completely different and so required a full "Expandable set" to convert to double that came with a cot and seat fabric that zipped onto the lower seat frame.


Whereas the Joolz Geo3 now comes with a complete seat and complete cot that can both be used on the stroller at the same time. (Although the hood and bumper bar can be used on an "Extra seat" if needed with two toddlers)

What capsules are compatible with the Geo3?

The Joolz Geo3 has been safety tested and confirmed to be compatible for Australia:


Maxi Cosi 12LX

•  Cybex Cloud Q

•  Infasecure Adapt More

•  Nuna Pipa

•  Bugaboo Turtle


You can purchase adapters following the links below:

•  Joolz Geo3 Upper Adapters

•  Joolz Geo2 Lower Adapters


Please note in Australia for a capsule to be advertised as being compatible with a stroller we need to have the safety certificate for each unique capsule and stroller. So while there may be other capsules that physically fit the adapters we can only recommend and guarantee the above capsules.

  

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