privacy policy

We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below.

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Personal information collected

Joolz Australia, ‘Joolz’ ( does not sell, share, or trade customers’ personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal and marketing uses only.


Collection of Personal Information

The personal information we collect from you will be used in some or all the following ways:

  • To aid with warranty queries

  • To provide customer service regarding products and spare parts

  • To provide stockist information

  • To provide marketing information that is relevant to the Joolz brand

Security of Your Personal Information

Joolz Australia ensures that all information collected will be safely and securely stored.

  • We protect your personal information by:

  • Restricting access to personal information

  • Maintaining technology products to prevent unauthorised computer access.

  • Securely destroying your personal information when it is no longer needed for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from

In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Joolz Australia is committed to complying with the Privacy Act and the National Privacy principles.

About Breaches of Privacy

If you believe that your privacy has been breached by please contact us at and we will resolve the issue.



Changes to the Privacy Policy

Joolz Australia reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at

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