shipping & returns policy

Joolz Australia ships to all destinations within Australia via AustraliaPost.


Shipping Costs

We are currentlyoffering our customers free shipping Australia wide in support of all those whomay be affected by current Covid-19 restrictions.


Delivery Timeframe

Ordersreceived on a business day will be shipped within 2-5 business day. We do notship orders on Saturday or Sunday.

Shipping times areestimated below:

  • Standard Post 2-5 business daysdepending on your location within Australia.
  • Western Australian (WA) customers-Standard Post 4-6 business days

Pleaserefer to the AUSTRALIA POST website for more accurate delivery times dependingon your location.


Joolz Australia does not ship on Victorian or Australian Public Holidays.

CustomerService Policy

In the event thatan ordered item is not available or we are unable to fulfil your order we willnotify you within 2 business days to arrange an agreeable alternative item, aback-order or a full refund. If for any reason we are unable to dispatch yourorder we will notify you within 3 business days. 


Items MUST bereturned in saleable condition: unopened with all packaging/hygiene sealsintact. If for any reason you’re dissatisfied with your purchase, we willgladly offer a store credit on all products returned to us within seven days ofyour receipt, provided they are returned in their original packaging, in anunopened and unused condition.

Please be aware that due to Australianhygiene regulations we cannot offer a refund, replacement or exchange on itemsreturned in non-saleable condition.

We do not acceptreturns on sale items.


We regret we cannotoffer refunds or exchanges on goods that have been opened, or used, for hygienereasons.


If in the unlikelyevent you receive a faulty item or an item that you have not ordered or aredifferent to the product purchased on the website. Please contact our customerservice team within 5 business days of receiving your parcel.

If you wish to make a return pleasecontact our customer service team on 03 8872 6772 Monday to Friday 9am to 4pmor email us on

Please quote your invoice number anddaytime telephone number so that we can contact you to discuss the return andissue you with a return’s approval authorisation.

Any items forreturn must be received in the original condition they were sent; i.e. unopenedboxes, labelling and contents to be intact and in a saleable conditionto: 

The Amazing BabyCompany

11 MauriceCourt 

Nunawading,VIC 3131


Returns are to bereceived by Joolz Australia within 7 days of the return’sapproval. Any refunds will be credited to the original method of payment.Shipping costs will be refunded subject to reasons of return.

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